Overview

StumpGrindingCharleston.com (“we,” “us,” or “the Site”) provides information about stump grinding and related services and allows property owners to request quotes or service connections. This Privacy Policy explains the types of information we may collect, how we use it, when it may be shared, and the choices available to visitors.

Information You Provide

When you request a quote, contact us, or otherwise submit information through the Site, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Property ZIP code or service-area information
  • Number and approximate size of stumps
  • Gate or access-width information
  • Photos you choose to upload
  • Project notes or other information you voluntarily provide

Information Collected Automatically

When you visit the Site, we may automatically receive technical and usage information, including IP address, browser type, device information, pages visited, referring page, approximate location derived from IP address, and campaign or referral parameters such as UTM tags.

We may use analytics, advertising, call-tracking, security, hosting, and performance tools that collect similar information through cookies, pixels, scripts, server logs, or related technologies.

How We Use Information

We may use collected information to:

  • Respond to quote and service requests
  • Connect visitors with independent stump-grinding, tree-service, landscaping, land-clearing, or related service providers
  • Contact you about the specific service request you submitted
  • Evaluate whether a provider serves your location or project type
  • Operate, secure, maintain, and improve the Site
  • Measure website traffic, marketing performance, conversions, and lead quality
  • Prevent spam, fraud, abuse, and technical problems
  • Comply with legal obligations and enforce our terms

Sharing With Service Providers

If you submit a quote or service request, we may share the information you provide, including uploaded photos and project details, with one or more independent service providers so they can evaluate, respond to, or fulfill the request.

These providers are separate businesses and are responsible for their own estimates, communications, services, insurance, licensing, workmanship, pricing, scheduling, warranties, and privacy practices.

Contact by Phone, Text, or Email

By submitting a quote or service request, you authorize us and service providers receiving your request to contact you about that request by phone, text message, or email using the contact information you provide. Message and data rates may apply. Consent to receive communications is not a condition of purchasing any service.

You may ask a provider to stop promotional text or email communications at any time. Transactional communications relating to an active request may continue as reasonably necessary.

Call Tracking and Recording

We may use dedicated telephone numbers or call-tracking technology to understand how visitors found the Site and to route calls to service providers. Where call recording is used, notice will be provided when required by applicable law. Call metadata may include the caller's phone number, call time, duration, source page, and routing information.

Analytics and Cookies

We may use analytics services, including Google Analytics or similar tools, to understand how visitors use the Site. These tools may use cookies or related technologies to collect usage and device information. You may be able to control cookies through your browser settings or through privacy controls made available by the applicable analytics provider.

Photos and Uploaded Content

Photos and other content you upload should relate to your service request. Do not upload sensitive personal documents, financial information, medical information, government identification, passwords, or other information that is not necessary for evaluating the requested service.

By uploading photos or other content, you represent that you have the right to provide that content for the purpose of evaluating and responding to your request.

Data Retention

We may retain lead and website information for as long as reasonably necessary to operate the Site, manage service requests, analyze marketing performance, prevent abuse, resolve disputes, and meet legal or business-record requirements. Retention periods may vary depending on the type of information and the services involved.

Security

We use reasonable administrative and technical measures intended to protect information submitted through the Site. No internet transmission, hosting platform, email system, or storage method can be guaranteed to be completely secure.

Children's Privacy

The Site is intended for property owners and adults seeking local services. It is not directed to children under 13, and we do not knowingly solicit personal information from children under 13.

Third-Party Websites and Providers

The Site may link to third-party websites or connect you with independent businesses. We are not responsible for the privacy practices, content, availability, or security of third-party websites or service providers.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact

Questions about this Privacy Policy may be submitted through the contact or quote forms available on StumpGrindingCharleston.com.